Today we had a emergency where a client couldn’t access their software on the server, and they had to get to a meeting. One call we were on the job and had their system connecting back to the server within 10 minutes of them leaving the office and were able to text them telling them […]
Author: ninjamanaged
Tech Support Case Study
We had a great example of the importance of a good tech support team ready to serve you happen this week. One of our clients with a pretty decent sized network had their bookkeepers computer kick out an error and then crash, we found out and within less then a day had the computer replaced, […]
Why Managed Tech Support
Managed tech support helps keep a business or household running at its peak proficiency. Our monitoring system keeps us alerted to malware, updates and other possible issues. Our monitoring systems even alert us if hard drives are failing or going to fail. Just recently the system kicked out a SMART error which comes from a […]
Managed Tech Support and Help Desk Service
As a small to medium sized business, it can be tough trying to figure out how to get the most out of your tech budget. You want to make sure you are getting the most value for your money, and that you are covering all of your bases when it comes to technology. In this […]
Remote Tech Support
Why remote tech support? Remote tech support gives you the equivalent of your own IT department. The ability to have a team keeping your business or personal computers running constantly fixing errors and problems behind the scenes providing backups, monitoring your antivirus software and there to call tech or email when you have a problem. […]
Facebook goes down and what we can learn
Good tech support can make or break a catastrophe like the facebook outage which reports have said even had key cards not working to people not being able to log on to there remote work system leaving large amounts of people not able to do anything. A set of ninja’s monitoring your systems can help […]